“Terms & Conditions
Hello to you. We have been established and running this business since 1996 for 30 years now and communication solves 99.9% of issues so here are our contact details.
Bondi Beach Backpackers 02 9365 4900 info@bondibeachbackpackers.com.au Please don’t be afraid to get in touch
NEED TO KNOW INFORMATION: Please can you provide us with some more information to info@bondibeachbackpackers.com.au
- Please let us know the first name/family name & genders of all the guests on the reservation. Example: Benjamin Boone/male & Billy Eilish/female. It really helps us help you. This allows us to often upgrade you or get friends together.
- Please let us know, if not already provided, your International or Australian mobile number. Example: +44 7123 123 456 or 0419 123 456
- Please let us know if you have any friends already staying or friends who are separate reservations. This allows us to get you together.
We look forward to your email.
LET’S BE REALLY CLEAR OF WHAT WE ARE: We are not a hotel, a motel or a bed & breakfast and not boutique. We are a backpacker’s accommodation. We are a family business established for over 30 years with a price structure that fits our accommodation level. We are a professional business with high standards with thousands upon thousands of happy customers who return over & over. Our client base is young travellers; average age is 18 to 35 and occasionally higher, we also have many families stay in the winter months. We have a firm but fair set of rules in place for our guests and we don’t allow our guests to have free reign at the expense of other guests. We have an on-site live-in manager. We accept backpackers and travellers and regularly have older guests and families most of whom are very happy with our rooms and service. For the amount of money involved if you expect 4-star or 5-star hotel style rooms you won’t find them in a backpacker’s hostel. We allow our guests to drink their own alcohol onsite with same rules as bars and pubs. We do not allow any drugs at any time and are very firm with those who flaunt it. If you expect absolute quiet, please do not book as it’s hard to guarantee. We suggest you call us before booking to have a conversation with us if you are unsure and want clarification as we don’t want to mislead you as to what we are and what we have to offer you.
RESERVATIONS: Bookings made with Bondi Beach Backpackers are non-refundable. We will debit the full amount to your debit/credit card plus two percent credit card fee and 100% of any extras. We will send a confirmation by email, text or WhatsApp. This amount is non-refundable. If you card declines we will try 1st night, 2nd night, 3rd night and so on. We will let you know by email, text or WhatsApp. We can only reserve what is paid for. Again Communication will solve this issue. If you want to cancel the booking please email us, please don’t call as conversations cannot be verified.
CARD DECLINED/INSUFFICIENT FUNDS: Your reservation is pay now/non-refundable reservation. We will debit the full amount to your debit/credit card plus two percent credit card fee and 100% of any extras. We will send a confirmation by email, text or WhatsApp. This amount is non-refundable. Please ensure you have the funds on your credit/debit card used to make the reservation to cover the total amount due plus 2% credit/debit card fee. You risk losing the reservation if your card declines or has insufficient funds. If you card declines we will try 1st night, 2nd night, 3rd night and so on. We will let you know by email, text or WhatsApp. We can only reserve what is paid for.
DEBIT/CREDIT CARDS THAT CANNOT BE PRESENTED AT CHECK IN: We require a signature from the card owner and to see the debit/credit card used to make the booking. If the card owner is not present at check in, we have no choice but to ask the guest to pay for the stay and bond/security deposit. We will then refund the card owner who is not present. Please use your own debit/credit card to make the booking.
MOBILE NUMBERS: We cannot recommend enough that you place your mobile number (international or Australian) on your booking. It allows us to solve issues quick and easy. Giving us the chance to call you is invaluable.
ARRIVALS: We will be expecting you on the arrival date you requested, if you have not shown up by 8am on the NEXT DAY we will assume you are not coming at all and your whole booking will be considered cancelled. We don’t do refunds of any kind or credit you days for future nights. Please communicate with us by email if you intend to arrive later. The email address is info@bondibeachbackpackers.com.au
ROOM CHOICE: On your behalf, we will choose “together” or “not moving” over room choice. For example, if you are 2 ,3 or more guests and you have booked an 8 share. Rather than split you across 2 or 3 rooms to satisfy room choice we will place you together in a larger room. Similarly, if we have to move you around to satisfy room choice, we will place you in a larger room with no moving.
MALES BOOKING FEMALE ONLY ROOMS: Males who book female only dorms (by mistake or on purpose) will be charged in full for the female dorm you have booked and charged again for the male or mixed equivalent dorm or next best available dorm.
RECEPTION HOURS: We are a small family run backpacker’s hostel that does not have 24-hour reception. We open at 8am and close at 10pm.
- If you arrive from 8am to 1pm, we will be here to meet you, greet you and check you in personally.
- If you arrive between 1pm and 5pm, we will check you in remotely, which is quick and easy. Rooms will be ready & keys will be in key safes.
- If you arrive from 5pm to 8pm, we will be here to meet you, greet you and check you in personally.
- If you arrive from 8pm to 10pm we have staff here who can help you.
- If you are arriving after 10pm: YOU ARE REQUIRED to communicate with us at a time where we can respond to your late arrival time. A phone call is best BEFORE 8PM to make sure we can leave key out for you and more importantly that you know what to do and where to find it. You need to call before 8pm so we can prepare for you, the more notice you give the better.
BOND/SECURITY DEPOSIT: We ask for a Bond/Security Deposit from each guest. The amount is AU$100.00 per guest. We debit this from the credit/debit card on the reservation plus 2% credit/debit card fee on the morning of your arrival or the night before during busy times.
Bondi Beach Backpackers has a fee of AU$2.00 per person per night that we charge each guest from the AU$100.00 security deposit required at check in. This will be explained again and in detail at check in. This allows us to offer services that other places charge for.
- This would include tea, coffee, sugar, rice and pasta included in your stay.
- This would also include use of surfboards, body boards, skateboards, snorkels and masks and table tennis included in your stay.
- This would also include our washing up service where we wash all plates, bowls, mugs, glasses and cutlery. We find this to be most helpful as most people don’t like washing their dishes, so we do it for you which keeps the whole place cleaner which makes your stay better.
- This also includes employment help other places charge for such as free sim cards for mobiles phones, Tax file number, Medicare card, Help with bank accounts, training courses such as RSA & White card.
- This also includes a very popular CV/Resume tweaking service where we can review your current CV/Resume and tweak it to Australian standards.
- This also includes our extensive range of travel guides for local sightseeing with public transport and in your own car with one day road trip guides as well as interstate road trip guides for the entire country which will improve your experience and save you money by giving you more value for your time.
- This also includes a heap of vouchers giving discounts for local places to eat, local tattoo places, local tourist attractions.
- We also have a fabulous snorkelling guide as the snorkelling here is FABULOUS.
BOOKINGS FOR TODAY OR TOMORROW: Bookings made on the day of arrival or the day before arrival may not get the exact room requested. You will be given the next best room available.
CHRISTMAS & NEW YEARS RESERVATIONS: Any bookings that enter the period of 21st December to 4th January each year will have any balances charged in at the point of receiving the booking. Once charged this amount is non-refundable.
If you wish to pay direct to our bank account this will saves you credit card fees and as Christmas stays are longer and more expensive this can add up. Please let us know if you wish to pay to the bank instead of on a credit/debit card. Please note this only works if your booking date and arrival date are more than 14 days apart.
BEDDING: Bondi Beach Backpackers provides all bedding & we make the bed for you too and in most cases place a label with your name on the bed too. We do not allow you to use your own bedding for hygiene reasons. On each bed, made up for you we provide a warm duvet/comforter/doona, a pillow and sheet for the mattress.
HYGIENE: Bondi Beach Backpackers is a share facility. In the past we have had guests with poor hygiene who are dirty and/or smell. In most cases this is from a long flight or a hard days work or a gym workout but not always. In some cases, guests are smelly and simply cannot smell themselves. Please understand we will not allow you to stay unless the issue is fixed. We cannot impact the stay of another guest in any way and will be forced to bring this up with you in a way that minimises embarrassment to you. Please understand our intention is that every guests is happy with the other guests.
EARLY DEPARTURES: If you leave Bondi Beach Backpackers before your specified departure date we cannot give a refund on any payments. We are also unable to credit nights or transfer nights to other guests.
DAMAGES: Bondi Beach Backpackers cannot be responsible for any items lost or stolen during my stay. Guests must take responsibility for all damages within Bondi Beach Backpackers including my room & its contents caused by myself or those with me or those I invite in.
CHECK OUT TIME & CHECK OUT POLICIES: Guests should know that check out time is 10am (charges apply if I check out after 10:30am) & that Bondi Beach Backpackers does not give refunds, breakups or transfers.
NOISE POLICY: Guests should understand that Bondi Beach Backpackers has a no noise policy 10pm to 10am. Failure will result in loss of deposit & I may be asked to leave without a refund. Please understand guests need sleep to go to work the next day
SMOKING POLICY: Guests should understand that smoking anywhere inside will result in losing my security deposit instantly & it will have to be repaid. Guests who prepare or smoke or snort dope or other drugs must leave without a refund of any kind. Please don’t do this anywhere on site. please go to the beach
LOST OR STOLEN ITEMS: Bondi Beach Backpackers will not be held responsible for lost or stolen items. We recommend you get decent travel insurance, use our free lockers and take care of your possessions.
FIRE ALARM CALL OUT FEE: Guests should understand that the fire alarm call out charge is $2000.00 +2% card fee split between the number of guests in the room if no one owns up. Please don’t smoke in the room as this will activate the alarm. Please use deodorant/hair sprays and hair dryers/straighteners in the bathrooms.
VOMIT/PEE/POO: Guests who vomit/pee/poo anywhere except the toilet bowl will be charged $300.00 for cleaning plus $100.00 per mattress plus cost to clean any other guest’s items or cost to replace other guest’s items. We don’t care how drunk you are or what the excuse is. It’s disgusting. It affects other guests and staff. It’s expensive. Please don’t do it!
SOMETHING NOT RIGHT: A share room is exactly what it is, a share room. You are sharing a room with people you don’t know. Sometimes the actions of others can upset you. In this case you have 3 choices,
- The first is to be upset but say or do nothing. Our staff cannot help you in this situation.
- The Second is to say something to the guest that is upsetting you, explain their behaviour is not acceptable, be firm but fair.
- Third, inform our staff. If it is urgent or an emergency, please call the office number 02 9365 4900 anytime night or day and we can fix straightaway.
If not urgent, come to reception 8am to 1pm or 5pm to 8pm and will address it on your behalf. Please understand we can only fix something we know about. We want you to have a good experience and we are here to help you, we want you to be happy. Telling us at check out or after you have left is not good as the issue cannot be fixed or the person who has upset you has left. We need to know as soon as possible.
DEBIT/CREDIT CARD FEES: We charge 2% credit/debit card fee on all transactions.
COMMUNICATION SOLVES ALL PROBLEMS: We cannot stress enough that communication solves all problems. Emails are good if done in advance, calling is always best 8am to 10pm. Please DO NOT CALL 10pm to 7am. Please Google ‘TIME IN SYDNEY’ before you call. We take calls 7am to 10pm.
WHAT IF IM NOT HAPPY WITH MY ROOM: In the event that you are unhappy with your bed/room it is your responsibility to come back to front desk immediately (within 15 minutes of receiving the key) to voice your concerns to the person in the office who checked you in. This will allow Bondi Beach Backpackers the chance to provide an alternate solution and address your concern.
If the office has closed between checking in and returning to the office, you must call us 02 9365 4900 and we will come back. If you do not communicate immediately we will assume that you are satisfied with the accommodation and you will be held responsible for any payments due. You will still be responsible for payment if you walk away without communicating with the office. No communication will result in no refund.
Please do not race off and book elsewhere before talking with us first, we don’t want you to pay twice for the same night.
FINALLY, we want you enjoy your stay here at Bondi Beach Backpackers, were firm but fair and all conditions are there to keep you safe, the building safe, modern, clean, hygienic and most off all a fun and a great place to be, live, stay and enjoy.
thanks for reading. We can’t wait to meet you, host you and serve you and smother you in information to make your experience better.
Team @ Bondi Beach Backpackers